Phone2park A simpler way to pay for parking in Wellington

Recent Phone2park Improvements

As of Friday 29th April it is no longer necessary to display a phone2park ID on your windscreen. The wardens are now checking your vehicle’s numberplate to ensure that you are paying for parking.

We really don't want our customers to receive any parking tickets, so it is very important that you log in to My Account and confirm the registration plate numbers on your account are correct.

As part of this change, phone2park IDs (windscreen displays) have been removed from the 'Add/Edit Vehicles' page. If you add a new vehicle to your account, only a registration plate number is required.

If you would like a phone2park sticker to display on your vehicle to help assist the wardens in recognising that you are a phone2park customer, please email us including a postal address and we will post it out to you free of charge.

During this transition, we will assist you in appealing any parking incorrect tickets. Simply email us a photo of the ticket and any relevant supporting information, or use the Ticket Assistant function in My Account.

Pay by Space

You can park in numbered parking spaces using Phone2park.  You do not need to enter your parking space number in the app or txt message - simply specify the parking zone you are in.

 


Phone2Park Help

Click on a heading to see the information.


User Guide

Joining phone2park

You can sign up to phone2park online and start parking as soon as you have topped up - overnight if using online banking, or immediately if you use a credit card.

How To Park

App - simply dial up the time in hours and minutes. Your parking time starts as soon as the timer starts counting down.

Txt - specify the parking time with P followed by the time in minutes, eg. P30 to 8441. Your parking time starts when we receive your text. 

WCC has minimum and maximum parking times which vary by parking zone.

 

Parking Zones

There are different parking zones around Wellington marked by large yellow signs on the pay-and-display machines. (Remember you don't have to use these machines if you park using phone2park!).

When you park using phone2park, you should tell us which zone you are in.

App - simply choose the zone in the Zone Wheel.

Txt - include the zone in your txt message. For example, P30 W01 tells us that you are parking in zone W01.

Note:

  • Wellington zones start with a W and have two digits e.g. W01. The 0 in W01 is a ZERO not the letter 'O'.
  • W01 is the most common parking zone in Wellington and makes up about 70% of roadside parking.
  • It is an offence to specify a parking zone that is cheaper than the one you are parking in. However there are no parking zones with a higher hourly rate than zone W01. 
  • When using phone2park you must still comply with the minimum and maximum parking times in the zone you are parked in.

 

Confirmation Messages

When parking by app, your parking is paid for when the timer starts counting down.

When you pay for parking by txt, you get a confirmation message:

PPP123 parked in W01 (P120) for 60 mins! Your parking expires at 4:25 pm. Your balance is $32.40. Reminder at 4:20 pm.

Receipt of this message is important as it confirms that your parking is paid for, which vehicle has been parked, and when your parking expires.  You cannot assume that your parking is paid for until you have received this message.

You should receive the confirmation txt message within a few seconds.  If there is a problem with the mobile network, it can take up to a few minutes to get a confirmation txt.  If you are unsure, you can txt STATUS to 8441 to check.

 

Coupon Parking

You can use phone2park to park in a Coupon zone.

App - choose W13 in the zone wheel

Txt - txt W13 or COUPON to 8441

Note:

  • You do not need to specify any time since coupon parking covers the whole day
  • When paying for Coupon Parking in your app, the timer does not count down, as coupon parking covers the whole day
  • Coupon parking cannot be Stopped or Extended

 

Extend Parking

If you are going to be longer than expected getting back to your car, you can extend your current parking.

App - press the Extend button

Txt - txt an E followed by the number of extra minutes you want, eg to extend parking by 30 minutes, txt E30 to 8441.

Note:

  • When extending parks, the maximum parking time for the zone still applies (eg, 2 hours in zone W01).

 

Stop Parking

If you return to your car earlier than expected, you can stop your parking and save some money.

App - press the STOP button in the app.

Txt - txt STOP to 8441.

Your account will be refunded the remaining parking time.

Note:

  • When stopping a very short park, the minimum WCC parking payment of $1.00 applies (eg, 15 minutes in zone W01).

 

Multiple Vehicles

phone2park accounts can have more than one vehicle and more than one mobile phone.  These are both managed in My Account.

App - simply select the vehicle you want to park.

Txt - each mobile phone on your account can have a default vehicle, set up in the 'Add/Edit Mobile Phones' page. When you send a parking txt without a registration plate, such as P60 W01, your default vehicle will be parked.

Txt - to park other vehicles on your account, you simply include the vehicle registration plate in your txt message. For example, to park a vehicle with numberplate ECTO1, you would txt ECTO1 P60 W01

Note:

  • The confirmation txt you receive will always tell you which vehicle was parked.

 

Reminders

App - reminder messages are free.

Txt - you can choose to receive a reminder txt message 5 minutes before your parking expires:

Your parking is about to expire.

To get a txt reminder for your park, add R to the end of your txt, eg P60 W01 R

You can choose to get a txt reminder for every park using My Account in 'Add/Edit Mobile Phones'.

If your phone has txt reminders turned on by default, you can turn reminders off for your park by adding NR to the end of your txt, eg P60 W01 NR

 

Charges

phone2park charges small fees when you Park, Extend, Stop or receive a Reminder txt. See the Charges page for more details.

 

Frequently Asked Questions

Cost, Top-ups, and Accounting Questions

How much does it cost?

The charges for using phone2park are small transaction fees incurred when you use the phone2park system. The phone2park fee for payment is 40 cents if you use texting and 50 cents if you use the App. Texting also incurs a 20 cent text charge from your mobile service provider which they will charge to your mobile phone account (also see below).

The ‘underlying’ Wellington City Council parking charge remains the same as if you had paid cash for your parking.

With phone2park there is no joining fee or bond [but you must make an initial payment into your phone2park account ].  Top-up charges are incurred if you use a credit card to top-up your account.

Top-up charges are necessary for us to recover the cost of using online credit card payment services, and we keep these fees to a minimum. There are no top-up charges if you top up using internet banking.

Stopping payment by either texting STOP or using the stop button in the App, to claim for unused parking, should make phone2park not only the most convenient but also the cheapest method of paying for your parking.

Claiming parking as a business expense is easy as all your parking transactions are held online in your phone2park account. A receipt (tax invoice) covering any time period can be downloaded at any time.
The App is cheaper to use than texting; as reminders are free and there are no text charges on your mobile provider bill. 

For more information (including a description of all fees) see the Charges page.

 

Why is the App cheaper to use than texting?

Using the App is cheaper than texting because reminders are free and there is no charge for texting on your mobile bill.

 

How do I update my credit card details?

Log into My Account using your email address and password, then click on ’Update Credit card’ and follow the instructions. This will update your credit card details held by Direct Payment Solutions (DPS - see also below).

Parking Solutions does not hold your credit card number on its servers.  The credit card number is processed by DPS, an accredited credit card processing company. However Parking Solutions does hold your credit card expiry date so that we can remind you when your card expires.

 

Why has my credit card payment been declined?

The most common reason for a credit card to be declined is because it has expired.  You will need to make a credit card payment using your new card in order to renew your credit card details including the new expiry date.

It is also possible that your credit card provider has put a temporary or permanent hold on your card if they have detected transactions which indicate the possibility that your card or its details have been stolen. It is also possible that your available credit has been exceeded. In any of these instances you will need to contact your credit card provider so that you can continue to use your card.

Occasionally internet connectivity problems impact on the ability of our online credit card provider to verify and/or transact your requested credit card transaction.  In this instance it is best to simply wait and try again at a later time.

Parking Solutions does not hold your credit card number on its servers.  The credit card number is processed by, DPS, an accredited credit card processing company. However Parking solutions does hold your credit card expiry date so that we can remind you when your card expires.

 

Why has my online banking topup not gone through immediately?

Your topup will usually go through on the business day immediately following your deposit.  We process online banking topups every morning around 8am.

 

Why has my balance not increased by $30 after I topped up by $30 using my credit card?

If you use a credit card to top-up your account then top-up charges are incurred. To view these charges click here.

Top-up charges enable us to recover the cost of using online credit card payment services.  As our customer numbers increase the charges from our online payment service suppliers should decrease, which will enable us to reduce these fees.

You can use online banking to top up with no charge.

 

How does automatic top-up work?

With automatic top-up your credit card is charged a chosen amount ($30, $100 or $200) when your account falls below $10.00.  To enable automatic top-ups, log into My Account and click 'Advanced Top Up Options'.

This option is only available once you have added a credit card to your account. To do this log into My Account and click 'Add Credit Card'. 

if your credit card is declined during an automatic top-up, use 'Update Credit Card' in My Account in order to renew your credit card details.

Note that credit card top-ups incur a top-up fee.

 

What is my Account Number and what is it used for?

Your Account Number is a unique number identifying your phone2park account.  It is of the format '10000XYZ'.
When you top up using online banking you must use your Account Number in the the payee Particulars field so that phone2park can correctly credit your account.

 

Where do I find GST invoices and financial statements for my parking expenses?

When you log into My Account you will find buttons for both ‘statements’ and ‘invoices’.

Your statement is a complete financial statement listing all your accounts financial transactions in chronological order.  The invoice is a GST invoice for the previous whole month.  You can also select GST invoices for previous months and download GST invoices as pdf files.

 

Can I expense my top-up payments as opposed to my individual parking and transaction fees?

Your statement is a complete financial statement listing all your accounts financial transactions in chronological order.  The invoice is a GST invoice for the previous whole month.

Your phone2park balance is a debt owed by phone2park to you. Expensing top-up payments would be expensing money before it is spent and would be contrary to NZ GST legislation, but of course you can expense your actual parking and transaction fees.

 

Using phone2park

What do I text to pay for my parking?

If you only have one vehicle, just txt P60 W01 to 8441 to park for 60 minutes in zone W01, starting from the time we receive the text. 

Note that the 0 in W01 is a ZERO not the letter 'O'.

Make sure you send the txt from a mobile phone number which is registered on your account, so we can identify your account and vehicle.

If you have more than one vehicle, simply include the numberplate in the txt.

 

How do I know that I have successfully paid for my parking?

Whenever you pay for parking, you should get a confirmation message:

PPP123 parked in W01 (P120) for 60 mins! Your parking expires at 4:25 pm. Your balance is $32.40. Reminder at 4:20 pm.

Receipt of this message is important as it confirms that your parking is paid for, which vehicle has been parked, and when your parking expires.  You cannot assume that your parking is paid for until you have received this message.

When parking by txt, you should receive the confirmation txt message within a few seconds.  If there is a problem with the mobile network, it can take up to a few minutes to get a confirmation txt.

When parking with the app, the timer will start counting down after you see the confirmation message, The exception is when you use coupon parking, as coupon parking covers the whole day.

If you are ever unsure about your park, you can txt STATUS to 8441 to check.

 

How do I tell what parking zone I am parking in?

The parking zone is easy to find. It is displayed on large yellow signs which are on all the pay-and-display machines. (Remember you don't have to use these machines if you park using phone2park!).

When you park using phone2park, your text should tell us which parking zone you are parking in.

Txting P30 W01 tells us that you are parking in zone W01 for 30 minutes.The parking zone for Coupon Parking is W13.

 

Why did I get the reply to my payment text 'Sorry, phone2park did not recognise your mobile number'?

If you get the message ‘Sorry, phone2park did not recognise your mobile number’ then your mobile phone number is not registered correctly on your account. A common cause is making a typo when entering your mobile number.

Phone numbers registered overseas or mobile phones with Caller Line ID turned off can not be used with phone2park. Omit +64 (NZ country code).

 

What do I do if I don't get a response to my payment text?

If you do not receive a confirmation text then text STATUS to 8441 for an update of your parking status. If you still don’t get a reply then please call 0508 900 968 (our free calling number). You can also use the App as an alternative method of paying for parking.

 

How does Coupon parking work?

You can use phone2park to pay for Coupon Parking.

When parking by txt, simply txt W13 or COUPON to 8441.

When parking using the App, select W13 (coupon parking zone).

For coupon parking you do not need to specify any time since the coupon parking fee pays for a whole days parking.

 

How does the warden know that I have paid for my parking?

The warden uses their wireless handheld device to check your vehicle registration number (numberplate) by scanning your vehicle’s windscreen licence label.

After they scan your numberplate, they will see that your vehicle has a current phone2park parking event, the time the park was started, and the zone.

 

Vehicles and Numberplates

Can I have more than one vehicle or more than one mobile phone registered with my phone2park account?

Yes, you can.  phone2park accounts can have more than one vehicle and more than one mobile phone.  New vehicles and mobile phones can both be added using My Account.

 

How do I park if I have multiple vehicles?

If more than one vehicle is registered on your account, phone2park needs to be able to tell which vehicle to park.

We recommend that users with multiple vehicles use the phone2park app, which makes it is easy to select the vehicle you want to park.

If parking by txt, you can add a default vehicle for each mobile phone. This is managed in My Account. When a payment text such as P120 W01 is received for that phone, the default vehicle will be parked.

If you have not set a default vehicle, or you want to park another vehicle on your account, you must include the numberplate of the vehicle being parked.  For instance to park a vehicle with numberplate ECTO1, you would txt ECTO1 P120 W01.

Each vehicle you want to park must be registered to your phone2park account.

 

I have changed my car. What do I need to do?

If you have changed your car (or changed the registration plate), you should log into My Account and click on ‘Add/Edit Vehicle’. Then you can remove the old vehicle registration number (numberplate), and add the new one.

Your registration plate number is what the Wardens use to check that you are paying for parking, so it is important to check that it is correct.

 

General Questions

I have forgotten my password and/or email. What do I do?

You can reset your password here.  You will need to know the email address that you used to register with phone2park. 

If you have forgottten your email address, please email info@parkingsolutions.co.nz and include your mobile number and account number so that we can find your account. We will then send you a reply advising your correct email address.

You can change your email address by logging into My Account, then clicking 'Edit Personal Details'.  Correct the email address and click Save Changes. The next time you log into your phone2park account, remember to use your new email address.

 

How do I install the App?

The phone2park app is available for both Android in the Google Play store and for iPhone in the App Store.

 

I have got a parking ticket after using phone2park. What do I do?

Incorrectly issued tickets are rare but if you have got an incorrect parking ticket while using phone2park please emailinfo@parkingsolutions.co.nz with a scanned copy of the ticket and we will apply for the ticket to be waived on your behalf.

You can also send us a photo of your ticket by logging into My Account and clicking 'Ticket Assistant'.

 

Why can’t I set up a default vehicle for my mobile number?

If you cannot choose a default vehicle for your mobile number, it is because your mobile number is associated with another phone2park account and has a default vehicle on that account.

You can either delete the phone number in the old account, or send an email to info@parkingsolutions.co.nz describing the problem. Please include your mobile number or account number so we can identify you.

 

How do I close my account?

If you wish to close your account, please send us a request by email at info@parkingsolutions.co.nz. Please include a bank account number so we can refund you the remaining balance of your account. 

There is a $2.50 account closure fee which will be deducted from your account balance. For more information about our fees see the Charges page. 

 

App Questions

Where can I download the App?

The phone2park app is available for both Android and iPhone.

How do I log in to the App?

The first time you run the App you will be presented with a screen requesting your Username (your email address), your Password and an optional nickname.

You only need to log in once. After this the app will remember your login details.

Select default vehicle

When you log in for the first time, the app will ask which vehicle it should park by default.

How do I use the App to pay for parking?

When you open the App you'll see a wheel where you can dial up the required parking zone and the amount of time you want to park for.

The App knows the time limits associated with every zone and so it will only allow you to pay for time periods that are allowed for the zone in question.

Once you have dialed up the zone and the parking time press ‘Park Now!’. A confirmation message will be displayed and after selecting ‘OK’ the App will display a Countdown page showing how much time remains before your parking expires.

If you quit the App from the countdown page any time and then restart the App any time before your parking has expired, the countdown page will again be displayed showing you how much time remains before your parking expires.

If you return to your vehicle earlier than expected you can select Stop and get a refund for any unused parking time.

Similarly if you are going to be away from your vehicle longer than expected you can Extend your parking time (as long as this does not exceed the maximum parking time).

How do I park with the App if I have multiple vehicles?

If you have more than one vehicle registered on your account, then the first time you use the App you are able to choose the numberplate of the vehicle that you usually drive.

You can pay for parking for any vehicle registered with your account but the numberplate of the selected vehicle will be displayed on the home screen as the default. When you are driving your usual vehicle there is no need to change it.

If you wish to pay for a vehicle that is not your usual vehicle then press the current numberplate button and select the numberplate of the vehicle you are parking.

What is the App config screen for?

The config screen enables you to set up and modify your parking expiry reminder, connect to a new account (or disconnect from all accounts by resetting the App), view your parking history, view phone2park contact details (as well as provide us with valuable feedback) and view the App version.

How much does it cost to use the App?

The App is an alternative to txting your parking payment request to 8441.

The App is free. Unlike texting, reminders are free. Also there are no 20 cent charges on your mobile bill to pay for texts sent to the phone2park server (through our SMS gateway).

Transaction charges are 6% of the base parking cost when you park or extend a park.  So a 1 hr park in W01 would cost $4 in WCC parking costs, and have a phone2park fee of 24 cents.  Extending this park by 30 minutes would have a phone2park fee of 12 cents (6% of the WCC cost of 30 minutes of parking).

Stopping a park is free.

See our Charges page for more information.